If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or free exchanges within 14 days of receiving your order. You can return your product for a refund to the original payment method or exchange your item for store credit or another item.
A refund can only be sent to the original payment method. If you no longer have access to that payment method, then you need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.
There is a $7.00 flat rate shipping fee for returns. There is no shipping fee for exchanges. Please allow 1-2 business days for your return or exchange request to be processed. Your refund, store credit, or item exchange will be issued 1-2 business days after we have received your returned item(s).
Please note the following exceptions to our return and exchange policy:
- Discounted items are final sale and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original packaging.
- Returned items must be unworn and have no signs of wear or use.
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order number.
- Select the items you wish to return or exchange from your order.
- Print the shipping label that you will receive by email.
- Send all items back to us in the original packaging using the label provided.
Return and exchange shipping and handling fees:
- Returns: $7.00 flat rate shipping and handling fee
- Exchanges: Free shipping and handling
How we handle lost or damaged returns or exchanges:
- Returns or exchanges that are lost or damaged while in your personal possession before being shipped back to JOYPOY will not be accepted and your return or exchange will not be processed.
- For items that were damaged upon receipt, please send us an email within 14 days with your order number and a photo of the damage to email@example.com.
For more information regarding our return or exchange policy, please email firstname.lastname@example.org or DM us on Instagram, @shopjoypoy.