Free shipping on all orders over $50!

Shipping Policy


Shipping Policy

Order processing times are separate from the shipping times you see at checkout. 

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

There may be potential shipping delays due to Covid-19 setbacks. Please use the tracking number provided to you to accurately track your package and get updates on any potential delays.

Domestic Shipping Rates and Estimates

We offer two simple flat rate shipping options on all orders in the US. We also offer free shipping through USPS Parcel Select Ground on all orders over $50 in the US.


Shipping option

Estimated delivery time

Price

USPS Parcel Select Ground

2 to 8 business days

$7

USPS Priority Mail

1 to 3 business days

$12


How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 2-8 days for USPS Parcel Select Ground or 1-3 days for USPS Priority Mail of receiving your shipping confirmation email, please contact us at shopjoypoy@gmail.com with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges

We accept returns and exchanges up to 14 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return or you may exchange your item for another size of the same item or the full order amount minus the shipping costs for the return in-store credit. 

In the event that your order arrives damaged in any way, please email us as soon as possible at shopjoypoy@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution!

Check out our full return and exchange policy here for more detail.

If you have any further questions, please don't hesitate to contact us at shopjoypoy@gmail.com or DM us on Instagram, @shopjoypoy.